General terms and conditions

GTC

• Warranty: Please notice, if you ordered a clock: Your clock is covered by a two year warranty, starting at the time you receive it. The clock is also insured for shipping. If you should experience problems during the warranty period, we will fix this without additional expense. This can mean sending a replacement clock or repairing the clock Of course warranty does not cover damages caused by the customer.
• Cancelling an order: You may cancel an order without problems as long as the clock, stein etc.  has not been shipped. If the item has been shipped, or if it has arrived and you want to return it without reason, we must ask you to carry a part of the shipping-costs. Of course this does not apply in case of damages or quality issues with a clock.
• Delivery- Time: The delivery-times given on our websites are estimated. We have to rely on 3rd parties like the mail, the customs and the cuckoo clock manufacturer  etc. and therefore we can not guarantee that the clock  etc. will arrive within the given time. - Our clocks etc.  are shipped by mail. Currently the mail does not yet offer tracking of international parcels. 
• Picture service: If you need a clock for a special occasion (e.g. Christmas or a Birthday) and the clock cannot be delivered on time, we can send a letter with a picture of the clock and a text of your choice to announce the arrival of the clock. This service is free of charge.
• Customs: The parcels containing the cuckoo clocks etc. are always declared as presents to avoid customs charges for the customer. However, depending on where you live, it is possible that you may have to pay customs duty when your items arrives. This depends on your local laws; we have no control over that. - US-Customers sometimes have to pay nothing at all, sometimes about 6% of the value given on our website. Customers in the European Union do not have to pay customs. If you live in another county you should try to get information about customs before ordering. It is our experience that customs duty can be very expensive in some countries, for example in India or Indonesia.
• Payment: By credit - card.